Responsible Gaming Policy
Betflare provides online games strictly for entertainment purposes. Gambling is not intended as a source of income. Players should understand that losses are possible, including the loss of all deposited funds, and participation is undertaken at their own responsibility.
We encourage all Australian players to consider their financial circumstances and personal wellbeing before engaging in online gaming. Responsible gambling means staying in control of your time, spending, and overall experience.
Definitions
For clarity, the following terms apply throughout this policy:
- Account – a player account created using personal details that enables access to games on the website.
- Player – any registered user of the betting and gaming services.
- Website – the Betflare platform and related services.
Betflare Commitment to Responsible Gaming
We aim to provide a safe and transparent gaming environment. To help maintain a healthy relationship with gambling, we recommend the following:
- Treat gaming as leisure and entertainment.
- Only spend money you can afford to lose.
- Set time and financial limits before you start playing.
- Take regular breaks from gambling.
If you feel that your gambling behaviour is becoming difficult to control, our support team is available to assist you.
Recognising Potential Gambling Problems
It is important to monitor your own behaviour. Signs of problematic gambling may include:
- Chasing losses
- Gambling with money intended for essential expenses
- Hiding gambling activity from family or friends
- Feeling anxious, stressed, or irritable when not playing
If you are unsure whether your gambling habits are becoming problematic, you may complete a confidential self-assessment questionnaire through Gamblers Anonymous:
http://www.gamblersanonymous.org/ga/content/20-questions
Australian players may also consider seeking support from local organisations such as Gambling Help Online (available nationwide).
Responsible Gambling Tools
Betflare provides several tools to help players maintain control over their activity.
1. Setting Account Limits
If you find that your spending is increasing, we recommend activating account limits. Available limit options include:
- Deposit limits
- Betting limits
- Loss limits
Session time limits
Players remain responsible for managing their own limits. Decreasing a deposit limit takes effect immediately. Increasing a limit may involve a cooling-off period before the change is applied. Limits cannot be applied retroactively to past transactions.
2. Taking a Break from Gambling
If you feel that stepping away from gaming would be beneficial, you may choose one of the following options:
Cooling-Off Period
A cooling-off period allows you to temporarily suspend deposits. The minimum period is 7 days. During this time:
- You will not be able to deposit funds
- You will not receive promotional offers
The restriction becomes effective immediately upon activation.
Self-Exclusion (Timeout)
Self-exclusion allows you to block access to your account for a selected period. Available durations may include:
- 24 hours
- 48 hours
- 7 days
- 30 days or longer
Once self-exclusion is activated, it cannot be cancelled until the selected period expires. Players are advised to request any withdrawals before activating self-exclusion. If a withdrawal is not requested prior to activation, access to the account will be restricted for the full exclusion period.
To activate a Cooling-Off or Self-Exclusion period, players must contact customer support at:
After a self-exclusion period expires, the account will not be automatically reopened. Players must contact support to request reactivation.
For full details, please refer to the Self-Exclusion Policy.
Seeking External Support in Australia
If you believe you may be experiencing gambling harm, professional support is available. Australian players can contact:
- Gambling Help Online (24/7 support service)
- Lifeline Australia (for emotional support)
Confidential counselling and assistance are available nationwide.
Our Objective
Our primary goal is to ensure that players enjoy gaming responsibly and safely. We encourage all users to maintain control, stay informed, and seek help whenever necessary.
If you require further information about responsible gambling tools or need assistance managing your account, please contact: