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Privacy Policy

This Privacy Policy explains how we collect, use, process, store and protect personal information when you use the Betflare website and related services. By accessing or using our platform, you confirm that you have read and accepted the terms of this Privacy Policy.

Our services are intended for individuals aged 18 and over. We do not knowingly collect personal data from minors.

Unless otherwise defined in this Privacy Policy, capitalised terms have the same meaning as set out in the Terms & Conditions.

We process personal data in accordance with applicable data protection legislation, including the General Data Protection Regulation (GDPR), as well as relevant international data protection standards.

For the purposes of this Policy, “personal data” means any information relating to an identified or identifiable individual. This may include, for example:

  • Full name
  • Date of birth
  • Contact details
  • Identification documents
  • Online identifiers
  • Location data

Our data processing is guided by the following principles:

  • Lawfulness, fairness and transparency
  • Purpose limitation
  • Data minimisation
  • Accuracy
  • Storage limitation
  • Integrity and confidentiality

If you do not agree with the terms described in this Privacy Policy, you should not provide personal information or use our services. Please note that certain services cannot be provided without the necessary personal data.

2. Information We Collect

We collect only the personal data necessary to provide our services, meet regulatory obligations, and ensure platform security.

Personal data may be collected when you:

  • Register an account
  • Complete identity verification (KYC)
  • Upload documents
  • Contact customer support
  • Conduct financial transactions

Information collected may include, but is not limited to:

  • First and last name
  • Date of birth
  • Residential address
  • Phone number
  • Email address
  • Government-issued identification documents

We reserve the right to request additional documentation as part of compliance procedures, including KYC and anti-money laundering (AML) checks.

3. How We Use Your Personal Data

We process personal information strictly for legitimate and lawful purposes. These include:

  • Creating and managing your account
  • Providing access to gaming services
  • Processing deposits and withdrawals
  • Delivering customer support
  • Improving and optimising website performance
  • Personalising user experience and promotional offers
  • Preventing fraud and ensuring responsible gambling
  • Complying with legal and regulatory obligations

We may conduct security reviews at any time to verify registration data and monitor transactions for compliance with our Terms and Conditions and applicable laws. This may include verification against third-party databases.

If you do not wish your data to be processed for these purposes, you must discontinue using our services. In some cases, this may require account closure.

We process personal data on the following lawful bases:

  • Consent – where you have provided clear and informed permission.
  • Contractual necessity – where processing is required to provide services under our agreement with you.
  • Legal obligation – where processing is required by law (e.g., age verification, AML compliance).

Legitimate interests – where processing is necessary to improve services, prevent fraud, or enhance user experience, provided appropriate safeguards are applied.

You may withdraw consent at any time by contacting [email protected]. Please note that withdrawal of consent may result in account closure.

5. Disclosure of Personal Data

We do not sell personal data to third parties.

However, we may share information with:

  • Software providers and payment processors necessary to deliver services
  • Identity verification and fraud prevention partners
  • Regulatory authorities, law enforcement, or governmental bodies where legally required
  • Professional advisors or service providers supporting our operations

We may also disclose personal data if we believe it is necessary to:

  • Prevent fraud or abuse
  • Protect the rights, property, or safety of the company, players, or third parties
  • Comply with legal processes
  • Anonymous data may be used for research purposes, including responsible gambling and addiction prevention initiatives.

6. Your Rights

Depending on applicable data protection laws, including GDPR where relevant, you may have the right to:

  • Be informed about how your data is used
  • Access your personal data
  • Request correction of inaccurate data
  • Request deletion (right to be forgotten)
  • Restrict or object to processing
  • Request data portability
  • Object to automated decision-making

To exercise any of these rights, please contact [email protected].

7. Cookies and Marketing Communications

We use cookies to enhance website functionality and improve user experience. Cookies are small data files stored on your device that help us analyse traffic, personalise content, and maintain security.

Cookies may be used to:

  • Improve website performance
  • Analyse user behaviour
  • Provide relevant promotional content
  • Fulfil regulatory obligations

With your consent, we may contact you via email or SMS regarding promotions and updates. You may withdraw marketing consent or update your communication preferences at any time.

We do not share your personal data with third parties for independent marketing purposes.

8. Data Security

We implement appropriate technical and organisational security measures to protect personal data against:

  • Unauthorised access
  • Illegal processing
  • Accidental loss
  • Destruction or damage

All personal data is stored in encrypted and password-protected databases within secure network environments protected by advanced firewall technology. SSL encryption (TLS 1.2 with 256-bit encryption) is used to secure data transmission.

We also require our service providers and partners to maintain adequate data protection standards.

9. Data Retention

We retain personal information only for as long as necessary to:

  • Comply with legal and regulatory requirements
  • Resolve disputes
  • Enforce agreements
  • Maintain business records

Retention periods are determined based on applicable laws, contractual obligations, and operational requirements. If you withdraw consent and close your account, personal data will be deleted unless retention is required by law.

10. Third-Party Websites

Our website may contain links to external websites that operate independently from us. We are not responsible for the privacy practices or content of third-party websites.

Any personal data you provide to third-party sites is governed by their respective privacy policies.

11. Updates to This Privacy Policy

We reserve the right to amend this Privacy Policy at any time. Updates will be published on the Betflare website. Continued use of the platform following publication of changes constitutes acceptance of the revised terms.

12. Contact Information

If you have questions regarding this Privacy Policy or how your personal data is handled, please contact:

[email protected]